Four Points by Sheraton Bali, Kuta

Amazing location as its location is very centralized to many shops and amenities. Staff there was always ready to give a helping hand and very approachable. Wouldnt be my last time there !

The staff were fantastic and listened to our requests then acted upon them.

We really liked this hotel. It’s a street or so back from the beach esplanade in Kuta so a bit quieter but still amongst it all. That said, when you’re in the hotel and rooms, it’s very quiet. We got an upgrade for our room, which was appreciated and we didn’t have to pay extra for the kid bed. Spacious rooms, very comfy beds and pillows. They stock the room with water and tea and coffee making facilities. Would be great for rooms to provide some millk. Room looks out over the pool and you can get lagoon access. Plenty of charging ports, both for international, local and USB. There is TV with international channels. The bottom pool is great, also a small waterslide. There’s a roof top pool as well. We found the pools a little cold. Plenty of towels available. There is a gum with three cardio machines, dumbbells and one cable machine. It really needs updating, another rack or two, also gym mats needed. An extensive buffet brekkie with staff eager to please. They entertained our son with balloon making too. All hotel staff were very friendly and made our stay memorable. Our son loved kids club and lovely staff there. It has a pirate ship, slide and ball pit. Plenty of toys and activities. Our only negative and one that upset me alot, was that there were two very naughty children, always fighting, spitting and running in and out of the kids club. This made it unsafe and uncomfortable for me as a parent. Whilst the parent was called multiple times, by this stage, they really should be banned access. This made us want to leave our own child less often. This was also my observation of other parents. Thanks for an otherwise great stay!

The staffs were exceptionally professional and well trained, they all speak good english, quick on their feet and always ready to assist. I was on my vacation with my 2 years old toddler and this hotel gives me everything I need as a mom. They have good kids club! Clean and tidy! also affordable spa packages. I booked the family suite and it was the best decision, the room is spacious, clean, 80% soundproof probably but never had any problem with loud noise or anything. Airco is also always cool, cause we really cannot sleep on warm condition. I was surprised that this hotel is already 10 years old cause the facility looks new, clean and well maintained. I really appreciate the vibes that the staffs were giving, I know they're there for work but they always give the vibes that they are also happy to be there and that makes us feel like staying in a place that gives us special feeling. If you stay in this hotel you will understand what I mean.

The staff are ALL amazing . Nothing is too much trouble ..if they can help you they will . The food was lovely at the pool bar upstairs. The brekky for AUD 15 per adult was wonderful . The beds were so comfortable . You get complimentary water in your room . The fridge was so good to have . All our requests were met . I personally met one of the reception managers. He was so lovely and again, could not do enough for us !!!!